Privacy Policy | Terms & Conditions

Dive Butler International Ltd respect your privacy and has developed this privacy statement to assure you that we are committed to responsible privacy practices.

Collection of Personal Information

1. You can browse through this web site without registering any of your Personal Information.
2. This Website collects Personal Information about you only when you complete a form on the Website and send it to us.
3. When we collect, store, or use information about you we try at all times to comply with the Data Protection Act
4. We do not disclose any information collected on this Website to any organization not related to this company.
5. When you provide us with information on this Website we may ask your permission to contact you in the future about products or promotions related to this company. If you give your permission you will be given the opportunity to withdraw it at any later time we contact you.
6. If you do not give your permission you will not be contacted again except as it pertains to your specific request.

Information collected by our Server

1. When you visit this site, our server logs the following information provided by your browser (which does not personally identify you): the type of browser and operating system you are using, the previous site that you visited, and our server’s IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider’s machines).
2. Our server logs the date and time of your visit, which pages of our Website you visited and any documents you downloaded.
3. Our server might use a feature of your browser called a ‘cookie’ to assign a user ID. Cookies identify your computer to our server when you visit our site. We only use cookies to store the sites or databases that a user has selected. Cookies are not used for any other purpose. You do not need to have configured your browser to enable the accepting or sending of cookies in order to use this site.
4. We only use the information collected by our server to generate statistics and analyse site activity.

How we use Personal Information collected about you

1. We will reply to your email address for the purpose for which you provide it.
2. If you give permission we will use your personal information (see below for what Personal Information we collect) only to send you emails to announce products or promotions related to this company. Every time we send you an email, we will give you the opportunity to choose not to receive further emails of that type.
3. We may also use your email address to respond to feedback given about this site, and to confirm receipt of emails sent to us.

What personal information do we collect

When you send a form on this Website to us, it will provide the following mandatory Personal Information:

1. Your name
2. Your email address

On some forms it will additionally ask for:

1. Your phone number
2. Your fax number
3. Your address

Access to your Personal Information

1. If you have any questions about this Privacy statement or if you wish to gain access to the information that we may have collected about you, please contact info@divebutlerinternational.com.
2. If any of the Personal Information we are holding has changed, we will correct it for you.

Links to Other Sites

This site contains links to other Websites. We are not responsible for the Privacy Policies of other sites.

Changes to the Statement

We reserve the right to change our Privacy Statement. A revised Privacy Statement will only apply to data collected subsequent to its effective date

TERMS & CONDITIONS

Introduction

1. The following terms and conditions set out the basis on which all goods are sold by Dive Butler International Ltd, (“We”, “Us”, “Our”), to the purchaser, (“You”, “Your”), from Our websites (“the Site”).

2. These terms and conditions, together with Our Privacy Policy and any order form or payment instructions comprise the whole agreement between You and Us in relation to each order that We accept from You.

3. All purchases of goods from the Site will be governed by these terms and conditions to the exclusion of any other terms.

4. All purchases of services from the Site will be governed by these terms and conditions to the exclusion of any other terms.

5. By browsing the Site or submitting an order You agree to be bound by these terms and conditions.

6. By placing any order you acknowledge that You have not relied on any statement, warranty or representation other than those which are made in these terms and conditions, Our Privacy Policy, any order form or any payment instructions.

In this section you will find the following chapters:

1. Purchase of goods: dive equipment, accessories, books, photos, gadgets and in general goods that need to be physically transferred from our warehouse to the location specified by the buyer.

2. Purchase of services: scuba dive packages, single scuba dives, scuba diving courses, scuba diving experiences, snorkeling packages, snorkeling trips, sea excursions and sea activities in general, hire of scuba equipment, hire of boats, any service offered and fulfilled by our destinations.

Purchase of Goods

All goods are sold through 3^rd party websites, please see the term and conditions that apply for each external website.

Purchase of Services

Booking and paying for your services with us

1. Your contract is with Dive Butler International Ltd We will arrange to provide you with the various services you book with us. Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease web/destination prices. It is only when you receive our mail confirming your booking that a contract exists between you and us.

2. Payment is due on reconfirming Your order. Upon placing Your order We will pre-authorise Your card which means the amount is reserved and removed from Your available spending limit but the funds are not deducted (and thus not show on Your statement) until the mail reconfirming your booking is sent. Your statement will show Us debiting Your card.

3. It is your responsibility to make sure that you are able to join the diving activities that you book, with regards to required certification and diving records, please note the following apply for any dive booking;

• All divers included in your booking must hold a valid international diving certification (or be participating in a course with us) – diving certifications must be presented.
• All divers included in your booking must be in good health for diving, in case of any recent medical history you will be asked to provide a valid doctors certificate (within 1 year) stating that you are ‘fit to dive’.

4. Please note that to ensure the safety and enjoyment of all of our customers we require that divers who have had periods of inactivity participate in a check dive or scuba review before they begin diving with us, these are completed in confined water, you will need to allow one day to complete these. If necessary please book it together with your dive package to assure that there is a member of staff available for you and so avoid any inconvenience on arrival at your destination, our policy for check dives and scuba review is as follows:

Check dive required:

• If you hold an entry level certification (PADI Open Water Diver or equivalent) with less than 50 logged dives and it is longer than 6 months since your last dive.
• If you hold any other certification and it is longer than 1 year since your last logged dive.

Scuba Review required:

• If you hold any certification and it is longer than 2 years since your last logged dive.

Your need to change or Cancel the services you have booked

1. If you want to change any part of the scuba diving arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it may be subject to an administration charge and payment of any further costs incurred as a result of the change.

2. If any person named on a booking is prevented from traveling to the destination as a result of illness, the death of a close relative, jury service or significant reason, we agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting liability for the full payment of the holiday cost and any additional costs arising from the transfer. We must be given at least 14 days notice of the transfer request.

3. If you or anyone on your booking decides to cancel and therefore cannot take part in the booked diving services, we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received. Charges will be payable depending on when the notification of cancellation is received, please contact info@divebutlerinternational.com for more details.

4. No refunds can be given for services that are unused at the destination for any reason.

NOTE – Your Travel insurance may cover you in case you are not able to complete pre-paid services for any reason. In case you are not able to complete services our staff will be able to provide a statement of the services booked and used or unused for you to present to your insurance company.

Our need to change your booking

1. We will not be liable to pay any compensation if we are forced to cancel or in any way change your diving booking as a result of situations outside our control which neither we nor our suppliers could foresee or forestall even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.

2. We reserve the right in any circumstances to cancel your diving booking for any reason. However we will not cancel your holiday within 61 days of departure unless it is for a reason outside our control (see changes due to circumstances beyond our control). If we have to cancel your diving booking we will offer you:

a. An alternative service of equivalent or of very closely similar standard and price, if available, or

b. Diving arrangements of a lower standard and a refund of the difference in price; or

c. A full refund of all monies paid. Compensation as offered for ‘significant changes’ will also be paid unless the booking is cancelled because you have failed to pay on time or as a result of circumstances beyond our control. No compensation is payable if the booking is cancelled because the number of persons who agreed to take it is less than the minimum number required and you are informed of the cancellation in writing within the period indicated in the description of the package.

Accuracy of our advertising material

We rigorously check the information given in our brochures, to ensure it is correct at the time of going to press but in view of the fact that brochures are prepared in advance, advertised facilities may be changed, therefore changes may be made to the particulars on this site. In these circumstances we will notify you of changes before you book. Itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.

We are constantly working to keep our advertising up to date, if you find something that may need changing please inform us so that we can correct it.

Weather World

Weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your diving due to bad or unusual weather conditions. For more details on the temperature, wind and rainfall in diving destinations, please see www.weather.com

Behaviour

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any boat captain, instructor or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate the services you have booked for. Should this happen no refund or compensation would be paid.

If you have a complaint while you are on holiday:

If you have cause for complaint whilst on holiday, you must bring it to the attention of the Base Leader (Person in charge of the relevant Dive Butler International Ltd Destination). They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

Dive Butler International Ltd Duty Officer: You will be provided with the person in charge contact number while booking, so you will be able to contact him/her should the need arise.

Conservation

It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase “Take only photographs; leave only bubbles” and a number of countries now use this to promote conservation. It would be hard to improve on this statement.

We reserve the right to cancel diving activities for any diver who does not pay reasonable care and respect for the diving environment.

Dive Butler International Ltd commitment to you for your diving arrangements during your holiday.

If any part of your diving arrangements booked before your departure is not as described in the brochure, or not of a reasonable standard, we will accept responsibility if this is due to a fault on our part or that of our agents or suppliers or staff. We do not accept responsibility if any death, personal injury or failure of your diving arrangements is not caused by any fault of ours, or our agents or suppliers or staff, and is caused by you or someone not connected with your diving arrangements. We do not accept responsibility if the death, personal injury or failure of your diving arrangements, is due to unforeseen circumstances which, even with all due care, we, or our agents or suppliers or staff could not have anticipated or avoided.

Liability

1. If any member of your party is killed or injured as a result of an activity forming part of your diving arrangements booked before departure from your home country, we will accept responsibility if the death or injury is due to a fault on our part or that of our agents, staff or suppliers.

2. For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price, the person affected, paid for their diving (not including insurance premiums and amendment charges).

We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your scuba diving. Where enjoyment of some days has been affected, we will refund reasonable related expenses.

Curtailment

In the event that you cut short your diving holiday, we regret that we are unable to offer you any refund for the remainder of your diving services not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

If you had a problem

If a problem remains unresolved during your holiday, you should make a complaint in writing to Dive Butler International Ltd within 28 days of the completion of the holiday. We will reply to you within 28 days of receipt of your letter.

Web Site

1. Web site accuracy: we rigorously check the information provided on our web site to ensure it is correct at the time of being added. However, please bear in mind that there may be changes to timings or itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we may have described to be unavailable or different from those advertised on our web site. When we are told of any significant or long term changes we will always endeavour to advise you prior to departure.

2. Web site Copyright: the copyright in the material on this web site rests with Dive Butler International Ltd and its suppliers. Your access to it does not imply a licence to reproduce and/or distribute this information. This means that you cannot reproduce or distribute this information by any means.